Terms & Conditions

At Pick Up Pup, we are committed to providing reliable, professional, and sanitary pet waste pickup services for Columbus, Nebraska and surrounding areas. These Terms & Conditions explain our services, customer responsibilities, scheduling, payment, safety requirements, and service limitations.

1.      SERVICE OVERVIEW

Pick Up Pup provides residential and commercial pet waste pickup services on a recurring or one-time basis.

Standard pet waste pickup includes scooping, double-bagging, and placement of collected waste in the customer's outdoor trash bin unless the customer subscribes to the Haul-Away Add-On.

New recurring customers begin service under their selected service plan without a separate initial-cleaning fee.

Residential service pricing and available add-ons are listed in Appendix A.

Commercial services are custom quoted based on the property, service frequency, pet traffic, number of service areas, and disposal requirements.

2.      PAYMENT & BILLING

·         Recurring services are billed monthly in advance.

·         Recurring payments are processed automatically through our secure payment system.

·         One-time services must be paid as required at the time of booking or before service.

·         Accounts must remain current to avoid service interruption.

·         Prepaid services are non-refundable.

·         If a customer cancels or pauses service after a billing period has begun, no prorated refund will be issued for unused services.

·         Customers will be notified in advance of price adjustments.

3.      SCHEDULING & ACCESS

Services are performed according to the customer's selected service schedule.

Customers are responsible for providing safe and unobstructed access to the service area on the scheduled service day, including an unlocked gate, access code, or other necessary access instructions.

If access is unavailable, the visit may be skipped and charged as a normal service.

Pick Up Pup may adjust service days or routes due to weather, holidays, route efficiency, or other circumstances. Customers will be notified when a schedule change is necessary.

4.      WASTE DISPOSAL

Standard pet waste pickup includes double-bagging and placement of collected waste in the customer's outdoor trash bin.

Customers who want waste removed from their property may subscribe to the Haul-Away Add-On for the applicable monthly fee listed in Appendix A.

Pick Up Pup does not remove waste from the customer's property unless the customer has an active Haul-Away service.

Waste disposal is handled in accordance with applicable local requirements.

5.      SANITATION & SAFETY

Pick Up Pup uses reasonable sanitation practices to reduce cross-contamination between customer properties.

Technicians wear gloves during waste collection. Tools and equipment are cleaned and sanitized between services, and footwear is disinfected or disposable shoe covers are used as appropriate.

6.      PETS IN THE SERVICE AREA

Pets may remain in the service area if they are non-aggressive and can be safely worked around.

Aggressive or unsafe dogs must be secured indoors or in another safe area before service.

If a technician determines that a pet presents a safety risk, the technician may leave the property and the visit may be skipped and charged as scheduled.

Customers are responsible for informing Pick Up Pup of known aggressive or dangerous pets.

7.      ADD-ON SERVICES

Additional services may be available as listed in Appendix A or through the customer's service selection.

Certain add-on services may require pets to remain away from treated areas until the area is dry or otherwise safe for pets.

Customers are responsible for following any instructions provided regarding treated areas.

8.      LITTER BOX SERVICES

Pick Up Pup provides recurring litter box cleaning services for customers who have selected litter box service.

Depending on the service selected, litter box cleaning may include:

·         Removal of solid waste and clumped urine.

·         Spot cleaning of litter.

·         Routine litter refreshing.

·         Partial or full litter box resets when included in the selected service or specifically requested.

·         Tidying the area immediately surrounding the litter box.

·         Removal of bagged litter waste from the home.

Customers are responsible for providing sufficient litter, liners, and other supplies they want used unless otherwise arranged.

Pick Up Pup uses customer-provided litter unless otherwise agreed in advance.

Bagged litter waste is placed in the customer's outdoor trash bin unless another disposal arrangement has been specifically agreed upon.

Pick Up Pup does not flush litter or animal waste down toilets, sinks, drains, or other plumbing.

Technicians perform routine litter box cleaning only and do not provide veterinary, medical, or diagnostic services. Unusual waste or conditions may be documented and reported to the customer, but technicians do not diagnose medical conditions.

If a litter box or surrounding area presents an unsafe or unsanitary condition beyond routine service, Pick Up Pup may decline or discontinue that portion of the service.

Customers are responsible for providing safe access to litter boxes and preventing cats from escaping during technician entry and exit.

9.      CANCELLATIONS & PAUSES

Customers may pause or cancel recurring service with at least 7 days' notice.

Cancellation or pause requests received after a billing period has begun will not result in a prorated refund.

Missed or skipped visits caused by locked gates, unavailable access, unsafe conditions, unrestrained pets, or customer-requested cancellations will not be credited, refunded, or rolled over.

10.  CUSTOMER SATISFACTION

If a customer is dissatisfied with a completed service, Pick Up Pup will make reasonable efforts to address the concern and, when appropriate, return to re-service the affected area at no additional charge.

11.  SAFETY & BEHAVIOR POLICY

Technicians are expected to prioritize safety over completing a service.

·         Technicians may make reasonable noise or rattle a gate before entering a property to alert occupants or pets.

·         If an unexpected or aggressive dog is encountered, the technician will leave the area and document the incident.

·         Known aggressive dogs must be secured before service.

·         Pick Up Pup may require confirmation that a known aggressive dog has been secured before service.

·         Wildlife, insects, broken gates, hazardous materials, severe weather, or other unsafe yard conditions may result in skipped service.

·         Unsafe or inappropriate situations on the property may result in immediate departure and skipped service.

·         Repeated safety or access problems may result in termination of service.

Technicians are not required to enter or remain in an area they reasonably believe is unsafe.

12.  LIABILITY

Customers are responsible for maintaining safe access to their property and notifying Pick Up Pup of known hazards, aggressive animals, damaged fencing, broken gates, or other conditions that could affect safe service.

Pick Up Pup is not responsible for injuries caused by customer pets, wildlife, or unsafe conditions on the customer's property.

Pick Up Pup is not responsible for waste that cannot reasonably be located or collected because of tall grass, leaves, snow, standing water, landscaping, stored items, or other obstructions.

Pick Up Pup may discontinue service when conditions create an unreasonable safety risk or when customer conduct interferes with the safe performance of services.

13.  COMMERCIAL SERVICES

Commercial services are provided according to the scope of work and pricing agreed upon with the customer.

Commercial service pricing may vary based on property size, pet traffic, service frequency, waste volume, service areas, and disposal requirements.

Any services outside the agreed scope may require an additional charge or separate quote.

14.  HORSE & BARN SERVICES

Pick Up Pup offers stall cleaning, basic horse care, farm and barn checks, and other routine barn services by request.

Horse and barn services are subject to availability and may be separately quoted or priced as listed in Appendix B.

Customers are responsible for providing required bedding and other routine materials unless otherwise arranged.

Stall waste and manure are placed in the customer's designated on-property disposal area, such as a manure pile, composting area, muck container, wheelbarrow, or other customer-designated location.

Pick Up Pup does not provide manure hauling, manure management, or off-property manure disposal. Horse manure and barn waste remain on the customer's property.

Technicians will not perform veterinary care, diagnose medical conditions, or provide medical treatment.

Pick Up Pup reserves the right to decline or discontinue horse or barn services if an animal, facility, or property condition presents an unreasonable safety risk.

Any horse handling beyond the specific services agreed upon is outside the scope of standard barn services.

15.  RIGHT TO DECLINE OR TERMINATE SERVICE

Pick Up Pup reserves the right to decline, suspend, or terminate service when:

·         Conditions present an unreasonable safety risk.

·         Safe access cannot be provided.

·         A pet or horse presents a serious or repeated safety concern.

·         Customer conduct is threatening, abusive, or inappropriate.

·         The property or service conditions are materially different from what was represented when service was scheduled.

·         A customer repeatedly fails to comply with these Terms & Conditions.

When reasonably possible, Pick Up Pup will notify the customer of the reason for a service interruption or termination.

16.  CUSTOMER COMMUNICATIONS

Customers are responsible for keeping their contact information, access information, and other relevant service details current.

Pick Up Pup may communicate with customers by phone, text message, or email regarding scheduling, access, billing, service issues, and other matters related to their account.

17.  CHANGES TO TERMS

Pick Up Pup may update these Terms & Conditions from time to time.

Customers will be notified of material changes when appropriate.

Continued use of recurring services after updated Terms & Conditions become effective constitutes acceptance of the updated terms.

18.  ENTIRE AGREEMENT

These Terms & Conditions, together with the customer's selected service plan and any applicable quote or service agreement, constitute the agreement between Pick Up Pup and the customer regarding the services provided.

19.  CONTACT

Pick Up Pup, LLC
Columbus, Nebraska

Phone: 580-212-3272
Email: info@thepickuppup.com
Website: thepickuppup.com

APPENDIX A: RESIDENTIAL SERVICE PRICING & ADD-ONS

RECURRING PET WASTE PICKUP

Residential recurring service is available on weekly, twice-weekly, and other available schedules shown during service selection.

Starting at $15 per visit for weekly service.

Service pricing may vary based on service frequency, number of dogs, yard size, and service conditions.

ADDITIONAL DOGS

Residential base pricing includes up to two dogs.

Beginning with the third dog:

+$5 per additional dog per visit

Additional dog charges are based on the number of dogs regularly using the service area.

HAUL-AWAY ADD-ON

$20/month

Collected pet waste is removed from the customer's property rather than placed in the customer's outdoor trash bin.

DEODORIZER

$15 per application

Eco-friendly enzyme odor treatment for the designated service area. Customers must keep pets away from the treated area until it is dry.

ONE-TIME SERVICES

One-time pet waste pickup services may be available upon request.

Pricing may vary based on the condition of the property, amount of waste, yard size, and time required.

PRICING CONDITIONS

Prices are based on typical residential conditions and standard service areas.

Additional charges may apply for unusually large service areas, excessive waste, difficult access, or conditions requiring substantially more time than a standard visit.

Prices are subject to change with prior notice.

NO REFUNDS / NO ROLLOVERS

Recurring services are billed in advance and are non-refundable.

Missed visits resulting from locked gates, unavailable access, unsafe conditions, unrestrained pets, or customer-requested cancellations are not credited, refunded, or rolled over.

APPENDIX B: HORSE & BARN SERVICES

STALL CLEANING

1–3 stalls: $35 minimum/visit
4 stalls: $45/visit
5 stalls: $55/visit
Each additional stall: +$10

Regular stall cleaning includes removal of manure and soiled bedding from the stall, cleaning and picking the stall, straightening existing bedding, and leaving the immediate work area neat.

FRESH BEDDING

+$5/stall

Fresh bedding must be provided by the customer unless otherwise arranged.

DEEP STALL CLEANING / STRIP

Starting at $35/stall

Deep cleaning or stripping may be quoted based on the condition and size of the stall.

BASIC HORSE CARE

$35/visit

May include feeding according to customer instructions, checking and refilling water, cleaning buckets, turnout or turn-in, basic visual checks, and other routine care specifically agreed upon.

TURNOUT / TURN-IN

$10/horse

Includes moving a horse from its stall to a designated turnout area or returning the horse to its stall.

FARM/BARN CHECKS

Starting at $35/visit

May include checking horses, feed and water, gates, stalls, and general barn conditions.

Extended visits, multiple daily visits, or special arrangements may be quoted separately.

BARN CLEANING

$50/hour

May include aisle sweeping, cobweb removal, tack-room or feed-room cleaning, feed-room organization, manure cleanup, and general barn organization.

Waste generated during barn cleaning remains on the customer's property and will be placed in the customer's designated disposal area.

CUSTOM BARN SERVICES

Additional routine barn services may be available by request, including:

·         Water tank cleaning

·         Feed and hay organization

·         Blanketing or unblanketing

·         Fly-sheet changes

·         Basic grooming

·         Stall preparation

·         Transport-day assistance

·         Event or show preparation

Specialized veterinary, medical, or therapeutic services are not provided.

MATERIALS & EQUIPMENT

Customers are responsible for providing required bedding, feed, and other routine materials unless otherwise arranged.

When customer-provided equipment is required for the service, the customer is responsible for providing suitable and safe equipment.

Pick Up Pup technicians will not operate tractors, loaders, spreaders, or other powered farm equipment unless specifically authorized and appropriately trained to do so.

MANURE & WASTE DISPOSAL

All manure, soiled bedding, and barn waste remain on the customer's property.

Waste will be moved only to the customer's designated on-property disposal location.

Pick Up Pup does not haul manure or barn waste off the property and does not provide manure management services.

HORSE SAFETY

Horses must be safely secured or otherwise managed before stall cleaning or handling begins.

Technicians may decline to enter a stall or handle a horse if they reasonably believe the situation is unsafe.

Pick Up Pup does not guarantee that a horse will be handled, moved, caught, restrained, or otherwise managed unless that specific service has been agreed upon in advance.